Refund and cancellation policy

How plans are sold

AIVideoCaption plans are prepaid passes of 30 days: the Occasional pass, Creator and Pro. To buy one, sign in and pay on the pricing page through Razorpay, using the payment methods available for your country and selected currency. Prices are shown before 18% GST, and the total with GST is shown before you pay. The plan is activated on your account as soon as the payment is confirmed, and a receipt with the GST details is emailed to you. Buying a new plan while one is active starts the new plan straight away and ends the current one. You can also buy a single video for … + GST (… in total) to export it without the Free watermark; it applies to that video only and does not expire. The Free plan never costs anything.

Currency

You are charged in the currency and total shown at checkout. International fixed prices may differ from a direct currency conversion. Your bank may charge conversion fees if your card uses another currency. Refunds are requested in the original payment currency; your bank may apply its own exchange rate or fees.

No automatic renewal

Plans do not renew on their own and you are never charged again without asking. When 30 days end, the plan simply stops. There is nothing to cancel. Unused export minutes do not carry over to a new pass.

When you get a full refund

Plan not activated. If your plan was not activated within 3 business days of a successful payment, you can ask for a full refund.

Change of mind before use. If you have not used any export minutes from the plan, ask within 7 days of payment for a full refund.

Paid twice. Duplicate or mistaken payments are refunded in full.

After you start using a plan

Once export minutes from a plan have been used, the payment is not refundable, because processing has already been carried out for you. If a technical fault on our side stops the service from working and we cannot fix it within 7 days, we will refund the unused part of your plan in proportion to the minutes left.

How to request a refund

Email rushirathod943@gmail.com from your account email with the payment reference from your receipt (it starts with pay_) and the reason. Please never send card numbers, PINs or passwords.

Timelines

We reply within 3 business days. An approved refund is sent back to the original payment method within 5 to 7 business days; your bank may take a little longer to show it.

Questions

If anything about a payment is unclear, write to rushirathod943@gmail.com and we will help.